Refund & Return Policy

Clear return guidelines for robotic and commercial mowers, designed in full compliance with Australian Consumer Law.

Mowzenix accepts returns within 30 days of delivery for equipment that is unused and in its original packaging, with all accessories and documentation included. Returned machines must be cleaned, free of grass or debris, and sent with the blades and charging equipment supplied at sale. Under the Australian Consumer Law, your statutory guarantees are never reduced by this policy.

Once a return arrives, our team inspects the machine against these condition standards, usually within five business days. Verified returns receive a documented refund through the original payment method, or by direct PayID or Osko transfer where that was used at checkout. Where a fault is confirmed, we arrange repair or replacement under the 2-year local warranty instead.